Terms of Service

Last updated October 6, 2026

These terms are between Topside LLC ("Topside", "we") and the dealership that signs up ("you"). By using Topside, you agree to them. Your order form or subscription page says which plan and price apply.

1. The service

Topside is software for running a spa, pool and sauna dealership: quoting, follow-up, delivery, ownership calls, service, warranty and reports. We host it and keep it running. We may improve or change features; we won't take away something central to how you use Topside without telling you first.

2. Your account and your team

• You decide who on your team gets a login and what role they have.
• You're responsible for what happens under your team's logins. Tell us right away if you think one has been misused.
• Keep showroom PINs and passwords private.

3. Your data is yours

• You own everything you put into Topside, including your customers' information.
• We use it only to provide and support the service for you, as described in our Privacy policy.
• You can export your data at any time. If you leave, you keep access to export for 30 days, then we delete it.
• You're responsible for having your customers' permission to contact them, including for texts sent through Topside.

4. Outside accounts

If you connect your own accounts, like Podium for texting, your agreement with that company applies to them, and you pay them directly. We keep your connection keys on our servers and use them only to do what your team asks.

5. Paying for Topside

• Plans are a one-year agreement, billed monthly per store location, with unlimited users, unless your order form says otherwise. The agreement renews for another year unless either side gives 30 days' notice before it ends.
• If a payment fails, you keep full access for a 14-day grace period. After that your account becomes read-only until it's paid. We never lock you out of exporting your own data.
• To end Topside, tell us at least 30 days before your agreement's renewal date. You keep access through the end of the term.

6. Acceptable use

Don't use Topside to send spam, to contact people who asked not to be contacted, to break the law, or to try to reach another dealer's information.

7. Availability and support

We work to keep Topside available every day, including weekends when showrooms are busiest, and we back up data daily. Reach support at support@gettopside.com.

8. Limits

Topside is provided as is. To the extent the law allows, our total liability for any claim is limited to what you paid us in the 12 months before the claim, and neither side is liable for indirect or lost-profit damages.

9. Changes to these terms

We'll give you at least 30 days' notice before a change that matters takes effect.

10. Law

These terms are governed by the laws of the State of Florida.